We accept the following major payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Maestro, Diners Club, and JCB
• PayPal: Pay directly with PayPal, or use PayPal Pay Later (where available)
• Apple Pay
• Google Pay

Available payment options may vary by region and will be shown at checkout.

At checkout, enter your code into the field labeled "Discount Code" and click "Apply". Please note:

• Only one discount code can be used per order.
• Codes cannot be applied after an order has been placed.

Sales tax is automatically calculated at checkout based on your shipping address and local tax rules. We collect sales tax where required by law.

If you believe you were charged incorrectly or you’re tax-exempt, please contact us with your order number and any supporting documentation.

Once your order is placed, you will automatically receive an Order Confirmation email containing your order number and summary.

If you don't see our email in your inbox:

• Check your Spam/Junk or Promotions folder.
• Ensure the email address used during checkout was correct.

If you still can't find it, please contact us with the full name used for the order, and we will resend it to you manually.

Common reasons include incorrect card details, insufficient funds, bank security restrictions, or billing address mismatch. Please double-check your information or try another payment method. If the issue continues, contact your bank or reach out to us.

Yes—as long as your order hasn’t been processed or shipped yet, we can cancel it.

Please contact us as soon as possible with your order number. If the order has already shipped, we’re unable to cancel it, but you can request a return after delivery according to our return policy.

"Unfulfilled" simply means we have received your order and it is being prepared for shipment. Our standard processing time is 24 hours. Once the shipping label is created, the status will change to "Fulfilled" and you will receive a tracking number via email.

For security reasons, we may not be able to change billing details after payment is completed. If you need help, contact us with your order number.

We currently ship within the United States, including Alaska and Hawaii. For details regarding the shipping regions and rates, see our Shipping Policy.

We aim to process and ship orders within 24 hours after you place your order. Orders placed on weekends or public holidays will be processed on the next business day and may ship within up to 2 additional business days.

We ship using major carriers such as UPS and USPS (and other regional carriers when needed). The carrier and service level may vary based on your order contents, destination, and carrier availability. Available shipping options, pricing, and any upgrades are shown at checkout.

Delivery time depends on your destination and the shipping carrier selected at checkout. In most cases, orders are delivered within 3–7 business days after shipment (estimated). We provide estimated delivery windows where available, but actual transit times may vary due to carrier delays, peak seasons, weather, or remote-area service.

Once your order ships, we’ll send a shipment confirmation email with your tracking number. You can also track your order on our website using your order number and phone number or email on the Tracking page.

Please email us ASAP with the subject “URGENT: Address Change #OrderNumber” and your updated address.

• If your order hasn’t shipped: we’ll update it.
  
• If it has shipped: we can’t change the address. Please contact UPS/USPS to request a redirect or Return to Sender (RTS).

If the package is returned to us, we can reship it (additional shipping fees may apply).

Delays can happen due to weather, carrier backlogs, or peak seasons. Please check your tracking first—most packages arrive shortly after the estimated date.

If there’s no tracking update for 3+ business days (or it’s past the estimated delivery window), contact us with your order number and we’ll help you investigate with the carrier.

Carriers may sometimes mark a package as delivered before it actually arrives. Please check around your property (mailbox, porch, garage) and ask neighbors or building management. Please wait 24 hours, as packages often arrive the next day. If you still have not received it after 24 hours, please contact us with your order number.

You can request a return within 30 days of delivery if the item is unused and in its original condition. Returns must include all original packaging, accessories, and manuals, and the product must show no signs of damage, wear, or misuse.

Once we receive and inspect your return, we’ll process your refund. Please keep your return shipping receipt and tracking number until the refund is completed—if we can’t verify the return shipment, your refund may be delayed.

To initiate a return, please contact us at support@matataxplore.com with:

• Your order number
• Reason for return
• Photos (if the item is damaged or defective)

Our support team will provide return instructions once your request is approved.

It depends on the reason for the return:

• Change-of-mind returns: You’re responsible for the return shipping cost.
  
• Defective or damaged items: We’ll cover return shipping or offer an alternative solution (replacement/partial refund, etc.).
  

Please note: Original shipping fees are non-refundable unless the return is due to our error.

Refunds are issued to the original payment method:

• After the returned item is received and inspected
• Typically processed within 5–10 business days
• Your bank or payment provider may take additional time to post the refund

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Include:

• Order number
• Description of the issue
• Clear photos or videos of the product and packaging

We will assess the issue and offer a replacement, repair, or refund as appropriate.

The following items are not eligible for return unless they arrive damaged or defective:

• Items marked as Final Sale
• Products that show signs of use, damage, or alteration
• Items with missing accessories, packaging, or serial numbers