MatataStudio MT2 Digital Microscope

We ship to worldwide.Now we offer 2 major shipping methods for all our customers, Standard Free Shipping and Express Shipping

• Standard Free Shipping On all Order you will enjoy free shipping on MatataXplore, it will take 7-15 days before you received it.
• Express Shipping it will take 3-6 days , it will charge 35usd for one orders.

Orders handing time:

• 1~3 working days.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@matataxplore.com. Please note that returns will need to be sent to the following address: 

Address:G2-1206 Xinghe WORLD,Bantian Street Shenzhen, Guangdong, China 518000

Return Fee

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

All the cost caused by the returning fee shall be paid by the buyer.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@matataxplore.com.