Warranty Policy

Thank you for choosing MatataXplore for your shopping needs. We stand behind the quality of our products and offer a 1 Year warranty to ensure your satisfaction. This warranty covers manufacturing defects and malfunctions under normal use conditions.

Product Quality Guarantee Policy

• We will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions

• 1. Refund: partial refund / full refund / return and refund.
• 2. Reship: resend partial products/a new replacement.
• 3. Repair or exchange.

Notes

• 1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
• 2. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
• 3. Proof is needed for any non-human quality problems.
• 4. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.